News & Events from Kitchener-Waterloo Movers

November 5, 2010

Operations quality awards for the 3rd Quarter of 2010

By: Heather @ 5:22 pm

Westmount Moving (Waterloo) Operations quality awards for the months of June to September and the 3rd Quarter of 2010 were celebrated at a meeting on October 28th.

Two categories, Crew Chief and Crew Member, received awards for our top performers in each category – one winner from each category for the monthly awards and the top two winners from each category for the quarterly award. These are decided by a combination of several factors and an averaging over time:

  1. personal quality scores based on feedback from our customers
  2. work performance
  3. overall attitude
  4. reliability

Our monthly awards went out to:

  • June: Joe Wunder (Crew Chief), Dave Haslam (Crew Member)
  • July: Jim MacDonald (Crew Chief), Bruce Telfer (Crew Member)
  • August: Jim MacDonald (Crew Chief), Dave May (Crew Member)
  • September: Steve Oliver (Crew Chief), Dave Haslam (Crew Member)

Our 3rd Quarter awards went to:

  • Crew Chief Gold: Steve Oliver
  • Crew Chief Silver: Joe Wunder
  • Crew Member Gold: Dave Haslam
  • Crew Member Silver: Dave May

The winners are seen receiving their awards from Jim Ward, Operations Manager, Waterloo Branch and Florence Schaap, Director of Quality and Processes. Joe Gagnon is pictured as well with all of the winners from our Kitchener/Waterloo branch. We would like to thank our crews for their hard work and dedication to quality throughout our busy summer season!

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