News & Events from Kitchener-Waterloo Movers

December 12, 2011

Holiday Celebration!

By: Waterloo Movers @ 7:45 pm

Our movers and office staff celebrated the holiday season this Saturday with a dinner and dance. With over a 100 people in attendance, this was definitely our biggest Christmas celebration yet!

We also take this occasion to announce the quality award winners for our Montreal, Ottawa and Kitchener movers. Awards are presented to one employee in administration and operations from our offices in Ottawa, Kitchener and Montreal.

Congratulations to our winners for their dedication to outstanding customer service and representing our company in a totally professional manner:

Montreal:
Sandy McCormick
Mike O’Neil

Ottawa:
Juni Desnoyers
Kyle Kavanaugh

Kitchener:
Michael Warnick
Steve Oliver

November 17, 2011

Winter Driving Safety

By: Waterloo Movers @ 5:04 pm

Today Darren Boucher, Operations Manager for North American Van Lines posted some important winter driving tips to all North American Drivers. Safety is an important concern for us as we are operating large trucks on the road. Following these important safety reminders will reduce accidents in the wintertime for both commercial drivers as well as everyone on the road:

  • Maintain your vehicle: inspection of tire treads and proper inflation is critical for traction and steering control in bad weather;
  • Beware of icy conditions as driving “too fast for the conditions” is a common cause of accidents;
  • Use headlights at all times to increase visibility; and
  • Increase your distance.

We wish everyone a safe winter driving season!

October 11, 2011

Voted Customer’s Choice

By: Waterloo Movers @ 5:20 pm

We are proud to announce that Kitchener’s best movers – Westmount Moving, has once again been voted by customers as one of North American Van Lines top ten quality agents for the third quarter of 2011! Our movers in Kitchener-Waterloo have consistently been recognized as the best in the country by North American Van Lines and we are very proud of them!

Keep up the great work guys!

Best Driver Recognition

By: Waterloo Movers @ 5:11 pm

Westmount Moving has been recognized for having three of the top ten best quality movers in the North American Van Lines driver network for the third quarter of 2011. We are extremely proud to have these professional movers on our team and congratulate them for a job well done. We recognize that to receive these high scores from our customers takes hard work, skill and dedication to long distance moving and these three truly are professional movers

The award winners (all long distance movers for our Montreal office) are:

Simon Belanger
Rob Pukalo
Mike O’Neill

Keep up the great work guys!

July 10, 2011

Westmount Moving Kitchener Awarded for Quality!

By: Waterloo Movers @ 8:16 pm

Westmount Moving Kitchener was named in North American Van Lines “Top 10 Quality Agents” for the second quarter of 2011!

The Westmount Moving Kitchener location was recognized for providing consistent high quality moving services with the award based on customer responses. Our Kitchener movers provide local, long distance and international moving.

Filed under: News,Quality Assurance

July 1, 2011

Westmount Moving Drivers Recognized for Quality

By: Waterloo Movers @ 8:15 pm

The entire Westmount Moving family congratulates our top quality movers for the second quarter of 2011 – three of which were named in North American Van Lines Top Ten!

Congratulations to Niyazi, Rob and Don for their high quality moving services! Both Niyazi and Rob are long distance movers for our Montreal office and Don is a long distance mover in Kitchener.

Thanks for your hard work guys!

Filed under: News,Quality Assurance

June 30, 2011

Safe Summer Driving

By: Waterloo Movers @ 4:58 pm

Westmount Moving and North American Van Lines Promotes Safe Driving

While wintertime is seen as the most dangerous time to be on the roads, along with the heat, summertime brings driving hazards as well. At Westmount Moving, we promote safe driving to ensure a safe and successful summer. All of our drivers have been provided with these simple tips and reminders.

These summer driving tips are important for all of us to keep in mind as we are on the road.

  • Watch for children. With school out for the summer time, extra caution must be used in residential areas and around playgrounds. When children are playing, their attention is not on safety and they may unexpectedly dart into traffic.
  • Obey all traffic laws. Always stay within the speed limit and maintain a safe following distance. The faster you drive and the closer you follow, the more difficult it will be to avoid an incident ahead.
  • Watch for tourists. Tourists present a roadway hazard because they don’t always know how to get where they are going. Watch for motorists who are distracted or reading maps and be prepared for sudden stops or last-minute course changes.
  • Obey all traffic laws. Always stay within the speed limit and maintain a safe following distance. The faster you drive and the closer you follow, the more difficult it will be to avoid an incident ahead.
  • Avoid distractions. Inattentive driving plays a significant role in many accidents. Safe driving demands full attention so avoid distractions while driving such as eating, reading and the use of cell phones or other electronic devices.
  • Wear seat belts. Seat belts save lives and should be worn even on short trips.
  • Exercise extra caution in Work Zones. Slow down, increase your following distance and stay alert.
  • Plan your trip and allow extra time. Leave early and expect delays so you can reach your destination on time.
  • Be patient. Most importantly, be courteous, patient and expect the unexpected!

June 27, 2011

Westmount Moving Site Visits

By: Waterloo Movers @ 4:37 pm

As part of Westmount Moving’s B.E.S.T. Move Quality Program we conduct site visits of moves in progress. These site visits are conducted on a random basis by key members of the quality team – with the majority of inspections conducted by Florence Schaap, our Director of Quality. The purpose of the visits is to ensure that the quality guidelines we have established are being followed by our crews. The site visits are a great way to see moves in progress, identify areas where problems can arise and find solutions. A site inspection will cover the following:

  • The cleanliness of the truck and whether the truck is amply equipped;
  • Whether the home has been properly protected to minimize the likelihood of dmage, with floor and bannister protection and door jambs;
  • Whether the crew was in full uniform and have a professional appearance and good hygeine;
  • Whether the move in process is being conducted to high standards; and
  • The overall satisfaction of the customer with the crew and how the move is being handled.

We strongly believe that seeing moves in progess is the best way to ensure that the promises we make to our customers regarding quality are being kept on each and every move!

Filed under: Quality Assurance

November 5, 2010

Operations quality awards for the 3rd Quarter of 2010

By: Waterloo Movers @ 5:22 pm

Westmount Moving (Waterloo) Operations quality awards for the months of June to September and the 3rd Quarter of 2010 were celebrated at a meeting on October 28th.

Two categories, Crew Chief and Crew Member, received awards for our top performers in each category – one winner from each category for the monthly awards and the top two winners from each category for the quarterly award. These are decided by a combination of several factors and an averaging over time:

  1. personal quality scores based on feedback from our customers
  2. work performance
  3. overall attitude
  4. reliability

Our monthly awards went out to:

  • June: Joe Wunder (Crew Chief), Dave Haslam (Crew Member)
  • July: Jim MacDonald (Crew Chief), Bruce Telfer (Crew Member)
  • August: Jim MacDonald (Crew Chief), Dave May (Crew Member)
  • September: Steve Oliver (Crew Chief), Dave Haslam (Crew Member)

Our 3rd Quarter awards went to:

  • Crew Chief Gold: Steve Oliver
  • Crew Chief Silver: Joe Wunder
  • Crew Member Gold: Dave Haslam
  • Crew Member Silver: Dave May

The winners are seen receiving their awards from Jim Ward, Operations Manager, Waterloo Branch and Florence Schaap, Director of Quality and Processes. Joe Gagnon is pictured as well with all of the winners from our Kitchener/Waterloo branch. We would like to thank our crews for their hard work and dedication to quality throughout our busy summer season!

Filed under: News,Quality Assurance

October 25, 2010

Westmount Moving has two of the top ten drivers in the country!

By: Waterloo Movers @ 3:15 pm

North American Van Lines announced the top ten long distance drivers awards for the third quarter of 2010 and Westmount Moving was proud to have two of the top ten drivers in the country!

Anthony Horton and Don Dingwall were identified as being among the top ten drivers in the country based on customer survey responses. Westmount Moving thanks these drivers for their commitment to quality and customer service.

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